Shipping, Refund and Returns Policy

Last updated December 05, 2023

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

1. WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free Standard Shipping shipping on Orders Above $50 US Dollar.

Expedited Shipping Fees

We also offer expedited shipping at the following rates:

If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.

All times and dates given for delivery of the products are given in good faith but are estimates only.

For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms.

Once Your Order is Packaged, We Will Send an Email with Your Tracking Information.

2. DO YOU DELIVER INTERNATIONALLY?

We offer worldwide shipping. Free Standard Shipping is valid on international orders.

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.

3. ARE THERE OTHER SHIPPING RESTRICTIONS?

Orders only ship on business days, which are Monday – Saturday.

Shipments to APO/FPO addresses require additional processing time after delivery to the military post office.

4. WHAT HAPPENS IF MY ORDER IS DELAYED?

If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.

For EU and UK consumers: This does not affect your statutory rights. For more information, please refer to our Terms.

5. HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: info@restide.com

6. RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

6.1 RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

6.2 RETURN PROCESS

To return an item, please email customer service at info@restide.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

RESTIDE
Attn: Returns

RMA #

3 Garden Road, Champion Tower, Three Garden Road Central Office Complex

Central, Hongkong S.A.R.

You may also use the prepaid shipping label enclosed with your package. Return shipping charges will be paid or reimbursed by us. 

7. REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least ten (10) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

8. EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

9. QUESTIONS

If you have any questions concerning our return policy, please contact us at:

info@restide.com